“When Safe Please Confirm That Your Smartphone Is Connected”- Fix Now!
What does it mean when safe please confirm that your smartphone is connected to the USB port. This problem means a problem with your Apple CarPlay or Android Auto. The Apple CarPlay or Android Auto will not work, and your car may not see your phone at all.
There are many reasons behind this problem. The most common one among them is the head unit breaker issue. If you don’t solve this problem quickly, it can become a headache for you.
However, finding the solutions to this problem can be tiresome. To help you, we have come up with 5 reasons and solutions to this problem here. We can assure you that this article will help you to solve this problem quickly and effectively.
Solving The Message- When Safe Please Confirm That Your Smartphone Is Connected
Other than the head unit breaker issue, there are many other reasons that you can get the “When safe please confirm that your smartphone is connected android auto” error message.
Other reasons include using cheaper aftermarket cords, outdated Apple CarPlay software, resetting issues, and the USB accessories in the iPhone settings being turned off.
| Reasons Behind This Error Message | Possible Solutions To Try |
| Head unit breaker issue | Reset the head unit breaker |
| Using cheaper aftermarket cords | Use different USB cables |
| Apple CarPlay software is outdated | Update the Apple CarPlay software |
| Resetting issues | Have to do a factory reset |
| The USB accessories in the iPhone settings are turned off | Turn on the USB accessories in the iPhone settings |
Now, let’s take a look at all the reasons and solutions for the “When safe please check the smartphone is connected to the USB port” error message elaborately.
Head Unit Breaker Issue
Sometimes, the 2016 Honda Civic car has shown the “When safe, please confirm your smartphone is connected to the USB port, which had a icon on the lid” error message. Also, the Apple CarPlay will stop working.
After deleting your phone from the car settings, factory resetting the system twice, trying various cords, including the original Apple cord, and even forgetting your car from the phone, this problem will not be solved. This problem occurs if there is any issue with the head unit breaker.
Solution: To solve this issue, you have to reset the head unit breaker. You can reset it by pulling the fuses and waiting for 20-25 minutes before putting them back. Check your car’s owner’s manual to find which two exact fuses you require to pull. If the problem has not been solved, then the head unit needs to be replaced.
Oh, you should try these fixes if you get the “please confirm password to continue using connected services” message on your dash.
Using Cheaper Aftermarket Cords
Some people complained about getting the “When safe please check the smartphone Android Auto” error message when using Android Auto on their 2015 Honda Accord cars. In this case, the Android Auto will not work. This issue happens if you use cheaper aftermarket USB cables. It can also occur for Apple CarPlay if you use cheaper aftermarket cords.
Solution: For Android Auto, you need to try using different USB cables and give it some time to solve this problem. There are some USB cables available in stores, which you can use. Also, for Apple CarPlay, you have to use the original Apple cord to fix this issue.
Apple CarPlay Software Is Outdated
We have found out that the 2018 Honda Accord Touring Sedan 4D can show this type of error message, and the Apple CarPlay will not work. Restarting both the car and phone multiple times will not solve the problem.
Even forgetting the phone from your car settings and the car from your phone and pairing them up again from the start will not solve the issue. This issue occurs when the Apple CarPlay software is outdated.
Solution: To solve this problem, you are required to update the Apple CarPlay software. Also, make sure that the Apple CarPlay software is updated regularly to prevent further problems like this.
Resetting Issues
It is another common reason for the Apple CarPlay not working. Car owners who have 2019 Honda Accord 2.0 T Sports cars have complained that they see the “Unable to start Apple CarPlay. When safe, please confirm the USB connection” error message on their car.
As a result, their Apple CarPlay will not work. This problem impacts iPhone 5 and other iPhones with iOS 8.4 or advanced software. It occurs because of resetting issues.
Solution: In this case, you have to do a factory reset to solve this problem. To do that,
- Firstly, from the home screen, press settings.
- Then, press the system option. After that, scroll down and press “Factory Data Reset.”
- Finally, you have to tap continue.
It takes around 5 minutes to complete the factory reset, and then a screen will present to you asking for the radio code if you’re running your car in the accessory mode.
You can get past it by just turning the car on or switching it to run mode. You might need to hold your radio power button for around 2-5 seconds for the first time. After that, your sound customization settings and presets will be reset, and the Apple CarPlay will work again.
The USB Accessories In The iPhone Settings Are Turned Off
Sometimes, your 2013 Honda FCX Clarity car’s Apple Carplay can stop working and show this type of error message. In this case, changing the cables, resetting your phone, and plugging in a new phone will not solve the issue. Even resetting the infotainment system to default will not solve this issue. This issue occurs when the USB accessories in your iPhone settings are turned off.
A user said on the Drive Accord Honda Forums regarding this,
“You will have issues with the system recognizing your phone unless this setting is turned on.”
Solution: To solve this problem, you have to turn on the USB accessories in the iPhone settings. You can do it by going to the settings and then the “Passcode” option.
A Helpful Tutorial You May Need!
Frequently Asked Questions (FAQs)
How do I reset my Honda smartphone connection?
Like every computer, sometimes applications or programs unexpectedly stop running. The Honda smartphone connection will notify the user through an error message. To restore the program a full reset may be required. It can be done by pushing and holding down the power button of the Honda smartphone connection for longer than 10 seconds.
Why is my car not detecting my phone?
There are many reasons behind your car not detecting your phone. The most common one is that your car is not compatible with your phone. You need to contact your vehicle’s manufacturer to check the compatibility of your car with your phone. Another common reason behind your car not detecting your phone is your phone’s operating system does not have the latest version.
How do I confirm my USB for Apple CarPlay?
To confirm your USB for Apple CarPlay, you need to check if the USB port is labeled with a smartphone icon or an Apple CarPlay icon. Also, make sure that you are using the Apple Lightning USB cable.
Wrap Up
It is no wonder that the error messages regarding the Apple CarPlay not working are troublesome things to solve. It can become more troublesome for you if you don’t know the reasons, symptoms, and solutions behind this kind of error message. Don’t worry!
This article has covered all the reasons, symptoms, and solutions behind the message “when safe please confirm that your smartphone is connected to the USB port”.
We are hopeful that this article has helped you to fix this problem easily and quickly. Still, if you face any more problems, don’t hesitate to let us know.
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A S Pattinson
Pattinson does the core part of Motor Mav write-ups that plays the part of keeping your reading flow in track by proofreading all the articles and ensuring the proper use of words and tune. Apart from this, he nowadays enjoys his retirement by maintaining his yard with landscaping tools.
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